Shipping Policy for Thowave.com

At Thowave.com, we are committed to providing fast and reliable shipping to our valued customers. Please review our shipping policy below for important details about our shipping process.

1. Order Processing

  • Orders are processed and shipped within 24 hours of receiving payment.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive an email notification with tracking information once your order has been shipped.

2. Shipping Time

  • USA, Canada, and UK: Delivery within 2-4 business days.
  • Europe: Delivery within 4-6 business days.
  • Africa: Delivery within 5-7 business days.

Please note that delivery times are estimates and may vary depending on factors such as customs processing or unforeseen delays.

3. Shipping Costs

  • Shipping fees will be calculated at checkout based on your shipping destination and order size.
  • Free shipping promotions may apply, depending on specific offers available at the time of purchase.

4. Shipping Carriers

We work with reliable shipping carriers to ensure timely and safe delivery of your order. We use trusted services like DHL, UPS, and other carriers, depending on your location.

5. Customs and Import Duties

  • For international orders, customs fees, import taxes, and duties may apply. These charges are the responsibility of the customer.
  • Thowave.com is not responsible for any delays caused by customs or import regulations in your country.

6. Address Accuracy

  • Please ensure that your shipping address is correct before completing your order. We are not responsible for lost packages or delays due to incorrect address information provided at checkout.

7. Order Tracking

Once your order has been shipped, you will receive an email with tracking information. You can use this information to track the status of your package directly with the carrier.

8. Delays

While we strive to provide fast and efficient shipping, occasional delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or customs delays. If you experience any shipping delays, please contact us for assistance.

9. Lost or Damaged Packages

If your order is lost or arrives damaged, please contact us immediately. We will work with the carrier to resolve the issue and ensure that you receive a satisfactory solution.

10. Contact Us

If you have any questions or concerns regarding our shipping policy or need assistance with your order, please reach out to us at:

Email: info@thowave.com

We appreciate your business and look forward to delivering your order quickly and efficiently!

By placing an order with Thowave.com, you agree to the terms outlined in this shipping policy.